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Specializing in High Volume Full Color Printing &
website design for the Martial Arts Industry |
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- Q: Do I get to see a proof of what my design will look like before going to print?
A: Yes. After placing your order, you will receive a proof via email within 24-48 hours. You will be able to reply with any changes you may have. No design goes to print without client approval and payment.
- Q: How do I make payment?
A: Once your order is placed you will receive an invoice payable online via email. The invoice number is your order number. Payment is made on a secure server with Quickbooks accounting software.The information you input on the server is 100% private and secure. With your username and password login you will be able to view all your invoices for any orders you have placed for DOJO in the past. We do not have access to your account, nor do we have access to your credit card information. We accept Visa, Mastercard, Discover and American Express.
NEW OPTION!!! You may also pay directly from your bank account by following the link on the invoice sent to you (Intuit Payment Network)
- Q: Can I use my own Photos?
A: Yes. There is a $25 fee per photo replacement. Photos must be high resolution 300dpi images.
- Q: Where are you located?
A: Our printing facility and office is located in Fort Lauderdale, FL.
- Q: Can I use my own design?
A: Yes, you may provide your own artwork, as long as it is designed to specs:
All Artwork must be designed at a native resolution of 300dpi.
We accept the following formats: .jpg (maximum quality=12), .tiff (flat/no layers), .eps (All type must be converted to outlines, no Pantone Spot colors), .pdf
All artwork must be designed in CMYK mode.
The Document Setup size must be the size of the final size of the flyer. i.e. a 4x6 flyer must be designed at 6inches by 4 inches, at 300 dpi resolution. There must be a minimum of a 1/8 inch (.125) safety margin within the document size, so no logos, essential images/logos on the outside 1/8 inch of artwork.
- Q: I received my flyers, however there is a spelling mistake that I did not notice on the proof and I am very unhappy.
A: In the email sent to you along with the proof it specifically asks the client to review all grammar, spelling, phone numbers and information for any mistakes. We cannot be responsible for any mistakes on artwork that has been approved by client.
- Q: I received my flyers and when I hold them up to the screen proof, the one on my computer seems more vibrant. How come?
A: This is a very common thing to be expected, since a computer monitor uses a color spectrum that is different then any colors that can be achieved using actual inks (RGB mode vs. CMYK mode). Usually this is something that is unnoticeable until you actually compare it to a screen proof, however our designs originate in print ready mode, so the color contrast is usually extremely close from proof to printed product. That being said, with the nature of our printing process we cannot guarantee color accuracy.
- Q: If I order 5000 flyers, will it be an exact count?
A: A 5% over count or under count is industry standard.
- Q: What packaging will my product arrive in? Can I get my flyers bundled or shrink wrapped in quantities of 100 or more?
A: The package will arrive in a box and the flyers can be bundled/rubber banded for an extra fee. Please contact us to receive pricing.
- Q: The package arrived and the box is damaged. What do I do?
A: If the box was damaged upon arrival, it is very important you immediately notify your shipping carrier of any damage. Also please call the DOJO office at 888-876-DOJO (3656) so we may initiate an investigation and place a claim should any of your product be missing or be damaged. It is important that you preserve the box in the condition it arrived in and do not use the product, so the shipping carrier may be able to send a representative to inspect the box. We will issue you a replacement order free of charge and deal with the shipping carrier ourselves.
- Q: Can i split my order of 5000 into 2 orders of 2500 each
A: Our printing process does not allow us to do so. You can get 1000, or 5000, but two sets of 1000 actually cost more then 5000.
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